Want Your Vehicle Shipped Pronto?

And, I mean, really, really fast? First, you have to pick an American auto shipping company to use for transport. That could take a bunch of searching around on the web and lead to overload, if you need to compare a few quotes from companies. Get ten quotes within an hour right onto your computer and the decision will be easy. Get the best price, the best service, and the best deal anywhere!

We all want quality and speed and great customer service and a good price on something as important as shipping a vehicle. We usually want it fast because a lot of time was spent looking around for the unique classic or antique car or motorcycle or business van or truck. The best deals are often found on the web these days, and sometimes they are out of state — a long way out of state. It’s not cost effective to pay someone to drive the car or truck or motorcycle all the way to your home, then fly back. Those expenses really add up. And besides, who will you get to do this type of job? How long could it take? Perhaps a few weeks. 

Auto shipping companies are experienced at this sort of thing and can offer deals. Their routes are well known to them and they can track clients’ vehicles via GPS systems on the transports. Covered or uncovered trailers can be used, depending on the customers’ wishes. Covered ones cost a little more but are super when you have a vehicle that’s in a delicate condition. No, not pregnant — just old. Having the quotes from the auto shipping companies come in all together, enables you to concentrate on the task at hand and allows you to compare what each company has to offer. This way you can get the most features for the best price. And you can see which one is reliable and suits you the most. 

Pronto, fast, speedy — whatever way you say quick, it’s how you want your vehicle to arrive. That, plus in one piece and at a good auto shipment rate. Get the ten quotes quickly, look over the info contained within them, and make a decision. It’s easy using this way, very easy, and as soon as you can say pronto, you’ll be driving your new car around the block. If it’s a convertible — perhaps a 1915 Model T — I can assure you that it’ll be the most fun you may ever have had. 

Expand Your Window Washing Business By Employing Some Solid Customer Service Tips And Techniques!

Have you ever heard the saying “Success is 90% attitude and only 10% aptitude”?

You may be thinking what in the world does this have to do with window washing and customer service. Well by working on becoming tops in customer service, you are automatically developing a more positive attitude which in turn generates more success for your window washing business.

If, on the other hand, we let the little irritating things creep in or those grumpy customers affect our outlook, then our attitudes take a nose dive. If that happens, our good customer service usually takes a
dive right along with it.

I’ve listed below 3 things that can really make your customer service shine through:

1. Communication…

Lack of communication is probably my biggest pet peave when dealing with most businesses. Maybe you feel the same way (or maybe you don’t) but I just feel it is so rude to leave a customer hanging in the breeze.

How many times have you contacted someone or some company and set up an appointment for them to come over and do some work, or set up an appointment for an estimate, and lo and behold they not only don’t show, but to make matters worse, they don’t even provide you a courtesy phone call.

I don’t have enough fingers and toes to count the times this has happened to me personally. It’s like they can’t be bothered to at least contact you and let you know they’re running late or whatever.

I place “communication” on the top of my customer service list in terms of importance. When you communicate properly, the amount of goodwill you are generating in your window cleaning business can be tremendous.

For example, the night before your scheduled jobs I recommend placing phone calls to your customers as a little reminder that you’ll be swinging by to do their job at such and such a time the next day.

If you’re running late for an appointment, give ’em a call and tell them so. It’s simply inconsiderate to make your window washing customers wonder and wait. So go ahead and create some positive vibes by making a quick 30 second phone call telling them you’re running a tad behind schedule and will be there shortly. They’ll appreciate it and be impressed you cared enough to call.

And contrary to what some window washers think, prospects need to be communicated with also. Yeah I know this is about customer service, but I wanted to throw in a little blurb about prospect service since it’s not talked about too much.

If you give a prospect an estimate and they need to talk it over with a spouse or just “think about it”, it’s super important that you give them a call in 2 to 3 days. It’ll give you a huge leg up over your competition because most of your competitors don’t know how to communicate properly, so they’ll wait
for the prospect to call them. Beat ’em to the punch and close the deal.

And if you’re running late for an estimate, give the prospect a call. All customers start out as prospects, so if you fall down on prospect service with a prospect, you may never get the opportunity to even use good customer service with him or her because they won’t turn into a customer.

So excellent communication with both prospects and customers = more business + more repeat
business + more satisfied customers. Can’t ask for anything more than that.

2. Treat your customer like a close friend…

I’ve been in restaurants and stores where I see waitresses and store clerks just sleep walking through the motions of doing their jobs. That is until a friend or a favorite customer comes in. At that point, they
smile, perk up, and become a different person.

I’m sure you’ve seen the same thing.

But if you can express that kind of friendliness and enthusiasm to ALL customers, you have a tremendous advantage. Why would a customer ever leave you and your company to try an unknown window washer? They won’t.

I’ve had invites to barbecues and family functions from my customers, ended up playing ping pong, foosball, and other games with some of my customers after window cleaning jobs, been asked to join them for dinner after a window cleaning job was done, etc. etc.

So be warm, friendly, and fuzzy, and you’ll gain the loyalty of your customer’s business forever, or at least until they move. :o)

3. Be a customer diplomat…

Being a customer diplomat really involves everything we talked about previously plus some additional aspects to give you even higher marks when it comes to great customer service.

I’m talking about doing a superb window cleaning job, having outstanding communication skills, handling any and all customer service issues or complaints pronto, and anything else that involves trying to make the customer super satisfied.

I stress being a customer service diplomat because most of our profit is derived from repeat business. So we need to go the extra mile to make sure they want us back many times over.

But what about difficult customers?

The beauty of our business is that the vast majority of our customers are quality people who will appreciate our efforts, our service, and our commitment to them.

BUT…there’s always that rare customer out there who feels they have all the answers and wants to duke it out with you over your pricing, your service, etc.

My first response is to definitely not get into some kind of an argument. Be cool, calm, and collected. It’s amazing how fast a person will back down if you can explain your position clearly and with confidence.

Recently, a window washer I know got stuck with what he called “The Negotiators”. Two different customers who were looking for free services, cheaper pricing, or a combination of both.

But in the end by sticking to his guns, he and both customers ended up winners. Paul actually ended up making MORE money on one of the jobs and received glowing reviews from the customer saying he hasn’t seen his windows that clean in 20 years.

The other negotiator, an attorney, said this after the job was done: “You did a really good job on my windows, Thank You! I want you to do the rest of my house and I want you to do my mother’s house too.”

And the icing on the cake was him receiving a referral from this attorney for him to do another attorney’s house.

So the moral of the story is when you run up against a difficult customer or a “negotiator” as Paul calls ’em, be firm, be specific, and be confident. We provide a valuable service done in a professional manner. All we need to do is prove it to the customer.

Worst case scenario…just walk away. I know it’s hard sometimes to walk away from business but I’ve “fired” customers before if I felt that a customer was not only going overboard in his or her demands but also doing it in a rude manner. It’s not worth it.

Anyway…if you need to fire a customer or walk away from a prospect, do it as a last resort obviously, but also remember that there is a boatload of glass out there to clean, so your area is filled to the brim with lots and lots of other prospects.

To close this talk about customer service…

Really focus a lot of your energies on the somewhat boring concept of customer service. I have seen poor customer service literally destroy businesses into the ground and I have seen businesses flourish by providing excellent customer service.

And as I stated above, the fact that our business is repeat in nature, customer service is even more important.

So be a customer diplomat. As I’m sure you’ve all heard, word of mouth is the best advertisement, so just imagine what kind of great things will be said by your customers on the receiving end of your
outstanding customer service.

This really will take your business to new heights while all the non-customer service oriented window washing businesses out there are whistling in the weeds wondering what’s going on and where all their window washing customers went to.

To your Success,

Steve

Learn Online Marketing for Your Business

If you have a business that is a brick-and-mortar business, you need to put it online pronto. Why? If you don’t go online, your competition is going online. If you don’t believe me, just do a local search. Put the type of company you have, e.g. “carpenter”, then put the city you are in, “carpenter Los Angeles” or “Roofer Huntington beach” You will see a lot of local listings. Those are your competitors. They have gone on the Internet faster than you.

They are taking dollars out of your pocket and get customers. To preserve your business, I am not even talking about growing your business here, you need to get online. However, most people think that their online strategy just involves getting online. That is just the first step. Getting online is actually fairly easy. Any fool who can access WordPress and get cheap monthly hosting from Hostgater can put up a website online. That is not rocket science. There is no magic or secret to that. Where you can really take your business to the next level is in online marketing. You have to learn online marketing for your business. This is non-negotiable. For your online business to succeed, you have to learn online marketing.

The great news is that you don’t have to teach yourself. There are many service providers online that will gladly help you out. They can tell you what you need to do. Many of them have blueprints and simple steps that you can follow. If you don’t want to hassle with learning how to market your business, that is fine. You can outsource it. There are many people who will be glad to take your money to provide online marketing services for you. You just have to know where to find them and to pick the right providers.

How to Pick the Right Providers

Look for providers who have a track record helping people succeed. Any bum can call himself a ‘guru.’ That’s the sad truth. You have to focus on results instead of claims. Most self-styled ‘gurus’ fall by the wayside when subjected to results. Look for people who can actually motivate others to produce peak performance. Gurus and trainers who really produce success do so not just by providing information (you can get this information free online), but they provide the information in a way that both motivates and energizes the reader.